Privacy Policy

Last updated: October 4, 2026

Azur Ritual LLC ("Azur Ritual," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.

Personal Information We Collect

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. Depending on how you interact with the Services, we may collect:

  • Contact details such as your name, billing and shipping address, phone number, and email address.
  • Payment information such as card details and transaction confirmations. Payments are processed by our payment providers; we do not store your full card number.
  • Account information such as your login details, preferences and settings.
  • Order information such as items you view, add to your cart, purchase, return or cancel.
  • Communications such as messages you send our customer support.
  • Device and usage information such as your browser, device type, IP address, and how you navigate the Services.
  • Marketing preferences, including your consent to receive marketing emails or text messages.

Where We Get Your Information

  • From you, when you place an order, create an account, sign up for updates, or contact us.
  • Automatically, from your device through cookies, pixels and similar technologies when you use the Services.
  • From service providers such as Shopify, payment processors and analytics providers who process information on our behalf.
  • From partners such as advertising and marketing partners.

How We Use Your Information

  • To provide the Services: process payments, fulfill and ship orders, handle returns and refunds, manage your account, and send order-related notifications.
  • Marketing and advertising: send promotional emails or text messages (where you have opted in) and show you relevant ads on our site and other websites.
  • Security and fraud prevention: detect, investigate and prevent fraudulent or unlawful activity and keep the Services secure.
  • Customer support: respond to your questions and requests.
  • Improvement: understand how the Services are used so we can improve them.
  • Legal reasons: comply with applicable law, respond to lawful requests, and enforce our terms and policies.

Cookies

We use cookies and similar technologies to keep track of your cart, remember your preferences, understand how visitors use the site, and support advertising. Most browsers let you block or delete cookies through their settings. Please note that blocking cookies may affect how parts of the Services work.

Text Messages (SMS)

If you opt in to receive text messages from us, we will use your phone number to send you recurring marketing and order-related messages. Consent is not a condition of purchase. Message and data rates may apply. You can opt out at any time by replying STOP. We do not sell or share your mobile opt-in information with third parties for their own marketing purposes.

How We Share Your Information

We may share personal information for legitimate business purposes, including:

  • With Shopify and vendors who perform services for us, such as payment processing, fulfillment and shipping, customer support, analytics and data storage.
  • With advertising and marketing partners to deliver and measure ads. Depending on where you live, you may have the right to opt out of this sharing. You can do so on our Your Privacy Choices page.
  • When you ask us to, or consent to it, for example to ship products to you.
  • With our affiliates.
  • In connection with a business transaction such as a merger, acquisition or sale of assets; to comply with legal obligations; or to protect our rights, our customers, or others.

Shopify

Our store is hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. To learn how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may also exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites

The Services may link to websites operated by others. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies. Information you post in public areas, including on social media, may be visible to others.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, contact us and we will delete it. We do not knowingly sell or share the personal information of anyone under 16.

Security and Retention

We use reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We keep personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

  • Access: request a copy of the personal information we hold about you.
  • Deletion: ask us to delete your personal information.
  • Correction: ask us to correct inaccurate information.
  • Portability: receive your information in a portable format.
  • Opt out of sale, sharing or targeted advertising: you can do this on our Your Privacy Choices page. We also honor the Global Privacy Control (GPC) signal as an opt-out request for the browser or device sending it.
  • Marketing: unsubscribe from emails using the link in any marketing email, or reply STOP to text messages. We may still send you messages about your orders.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. You may use an authorized agent to make a request on your behalf, and we will ask for proof of that authorization. We will not discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision.

Complaints

If you have a complaint about how we handle your personal information, please contact us. Depending on where you live, you may also have the right to file a complaint with your local data protection authority.

International Transfers

Your information may be stored and processed outside your country of residence, including in the United States. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above.

Contact Us

Azur Ritual LLC
3312 Little Hope Rd
Charlotte, NC 28209
United States
elena@azurritual.com