Return & Refund Policy
Last updated: October 4, 2026
We want you to love your Azur Ritual purchase. If something isn't right, this policy explains how returns, refunds, cancellations and lost packages are handled.
60-Day Return Window
You have 60 days from the date you receive your order to request a return. A receipt or proof of purchase (such as your order number) is required.
How to Start a Return
- Email us at elena@azurritual.com with your order number and the reason for your return.
- If your return is approved, we will send you a return shipping label and instructions for sending your item back.
- Ship the item using the label and instructions we provide.
Please do not send anything back without contacting us first. Returns sent without prior approval will not be accepted.
Change-of-Mind Returns
If you are returning an item simply because you changed your mind, a flat processing fee may apply. If it does, we will tell you the exact amount by email before you send anything back. If you'd rather not pay the fee, you can cancel the return at no cost. If you go ahead, the fee is deducted from your refund.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us right away, ideally with a photo of the issue. In these cases there is no processing fee, and we cover the cost of return shipping.
Order Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet shipped. To cancel, email us with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.
Exchanges
The fastest way to get a different item is to return the original item under this policy and place a new order for the item you want.
Lost Packages
If your order has not arrived within 2 days after its estimated delivery date, please contact us. We will open an investigation with the carrier, which can take up to 5 business days. If the package cannot be located, we will send you a replacement or issue a full refund.
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued within 10 business days to your original payment method. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
If you haven't received your refund within 15 business days of approval, please contact us at elena@azurritual.com.
Contact Us
Azur Ritual LLC
3312 Little Hope Rd
Charlotte, NC 28209
United States
elena@azurritual.com